7-day returns for damaged, defective or wrong items
If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery and we will arrange a replacement or refund.
How to request a return
- Email zevonsubscriptions@gmail.com or WhatsApp +91 95679 04664 with your order number.
- Attach photos and an unboxing video showing the issue.
- We will reply within 48 hours with next steps.
Not eligible
- Items that are used, damaged by the customer, or missing parts/packaging.
- Change-of-mind returns on festive decor items.
Refunds
- Prepaid orders: refunded to the original payment method within 5–7 business days after approval.
- Cash on Delivery orders: refunded to your UPI ID or bank account within 5–7 business days after approval.
Cancellation
You can cancel your order free of charge before it is dispatched by contacting us. Once dispatched, an order cannot be cancelled but can be returned if eligible under this policy.